Ready Flowers, order only if you want dead flowers for your valentine..
I saw this on SMH today..
Yesterday, my friend told me about the extremely disappointing service she received from Ready Flowers. Here’s the complaint letter she wrote to Ready Flowers that sum it all up.
Date: Wed, Feb 15, 2012 at 7:27 AM
Subject: COMPLAINT RE: – Order ID: 1001-262983
Hi,I am extremely disappointed and outraged with your service. After spending many hours searching for the right flowers to send to my Valentine (who happens to be very difficult to please with flowers), I stumbled upon your web-site and found what appeared to be the right fit and exactly what I was searching for the “Exuberant” flowers. I do not understand how so many errors could have occurred:-1. I ordered the “Exuberant” flowers, clearly what was received was not this (see picture attached) NOT EVEN CLOSE
2. Having written the recipients name on the form, I do not understand why this was not put anywhere on the card, leaving her employers no other choice but to open it so the correct recipient could be identified. This is something that is personal and was not meant for the eyes of anyone else but the intended recipient
3. The vase ordered was the primer, clearly the one the flowers received in look nothing like as displayed on the web -site (False advertising)
4. The state of the flowers as can be clearly seen by the photos attached do not look fresh what so ever.
I do understand, that Valentines is a busy time of the year for any florist, but this is no reason for any of the above to occur, at the very least in the event of the flowers being out of stock.
I would have expected at the very least to receive a call and give me the opportunity to select something more appropriate or taken alternative options as I see fit.
This is not something I will take lightly as you can imagine, I am very upset and outraged by this circus!
I would ask as it only fair that ready flowers refunds my money.”
To think that she’s actually one of the lucky ones… (or not, the flowers were semi-dead, ugly and definitely not what she ordered).
She tried calling them several times. At one stage, she was on the queue ‘you were no 5 in our queue’.. and then at the end of the queue, there was an answering machine. WTF!!!!
She has since contacted ACCC and Fair Trading to lodge a complaint. If you have bad experience with Ready Flowers, you are not alone. Just contact ACCC and Fair Trading… and make sure they don’t do this to anyone else. Can you imagine if wrong flowers are sent to funeral or sad occassions?
If we’re still based in Perth, we would have gone to Bentley Technology Park, knock on their call centre door and demand explanation and refund.
Ready Flowers apparently already have a lot of bad testimonials, bad review and bad lawsuits haunting them. They even try to sue people who try to let other people know how bad their service are.
Fair enough, there could be false testimonials. However, in light of the recent news on SMH and the fact that this happen a bit too close to home… I’d be glad to shout…
PEOPLE!!! ONLY BUY FROM READY FLOWERS IF YOU WANT TO DUMP YOUR SWEETHEARTS!!
Sending dead flowers is akin to that anyway!!!